Mill End Reviews
- 20 reviews
- Member since May 2024
Chagford, Devon, TQ13 8JN
An idyllic country hotel on the edge of Dartmouth National Park
My partner and I were looking for a quiet hotel with good food and a relaxed style supported by friendly but attentive staff. We got this in bucket loads!
85 today!
Stayed for 2 nights at this comfortable, welcoming and relaxing country house hotel beside the River Teign in the heart of Dartmoor. This was an excellent choice to quietly celebrate my 85th birthday. The staff were lovely and made us feel both at home and special. We are not too far away so we hope to be back again when the batteries need recharging,
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Wonderful Stay
Stayed at the Mill End over the August Bank Holiday and my Birthday.
Had not been there for several years and was delighted to see the improvements that had been made since the new owners took over.
Food was excellent.
Will return
Not Considerate
I rang ourselves and the hotel a week before our booking asking if we could postpone our visit and revise a voucher for a future date, due to my husband's health which had deteriorated over the previous couple of weeks. He is now due to have two operations on his spine to help relieve the pain he is in.
However, the hotel said no we were outside the period of cancellation. On the day we were due to travel we emailed to say we would not be taking up the booking due to the fact my husband was in considerable pain, and asked again whether they would give us a voucher for another date. Again the answer was NO
As we were not asking for a refund but a voucher for a future date I feel the hotel could have been a little more accommodating.
Mill End says...
Hi Vivian,
Firstly, I'm sorry to hear your husbands health has deteriorated and I do hope the operations help.
Thanks for the review although we are sorry to hear you weren't happy with our clear cancellation policy.
Unfortunately we do, like 95% of hotels in the country, have a weeks cancellation policy, and we in all our documentation highly recommend travel insurance.
We are a small family run business and we can't act as a travel insurance company and cover people when they can't make their stay, we would simply not be able to afford it. Which is why we make our cancellation period extremely clear and have (like 95% of places) terms and conditions for a reason; they are not just for fun.
Moving to a later date still means we've lost out on the dates you've cancelled, and then we missed out on the revenue for the new dates you book, and we just cannot afford to miss out in todays economic environment, when pubs, hotels and restaurants are closing left right and centre.
It is a real shame that as a small business, we are persecuted from people not reading T's and C's and not following our advice to get holiday insurance, after all, that is what insurance is for!
It's worth noting for all potential guests reading this, we do also try our hardest to resell the room, and if we can do so we will then refund. We can recommend several insurances which cost less than £20/£30.
Again, we are sorry you weren't happy with us, and we hope your husbands operations go well and he makes a full recovery.
Kind Regards,
Alex
Owner
Lovely hotel and staff
It was a wonderful hotel in a great location with great service. Food was fantastic catering really well for dietary requirements.
Lovely position and excellent food
The staff were very friendly and helpful. Food in the restaurant really was excellent. It is easy to go off on many walks from the hotel particularly along the River Teign. The hotel is far enough but not too far from the A30.
We would definitely look at staying at the hotel in the future.
Great staff,food and very dog friendly
Lovely venue,roomy car park.Friendly and helpful staff and delicious food. The most dog friendly hotel I ve stayed in. The only problem was the access into the shower, one had to climb into a raised bath on a stool. The bath was quite slippery, not a good combination!
Lovely Hotel in Dartmoor
Nestled in Dartmoor, this lovely hotel makes you feel welcome as soon as you walk through the door. Our Suite was perfect. Restaurant and food were amazing, as was the staff. Lots to do in the surrounding area, walks, attractions and the like or just chill out in front of the large fire in the lounge. Definitely recommend.
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